Wouldn’t it be nice to live in a world where every identity project is a perfect fit for out-of-the-box features? It would be ideal to simply stay on the yellow brick road of prescribed solutions and guarantee success. Developers and practitioners, however, know better. They know that apart from few blessed cases, most real life projects are messy business – where modern protocols need to integrate with legacy solutions, security best practices must coexist with the unique requirements of existing business practices, and common sense expectations are blatantly subverted. Solving those unpredictable challenges without compromising security and efficiency requires stepping off the beaten track, carving a new path that adapts to conditions that no rigid, off the shelf product could have predicted. Join Vittorio Bertocci, Architect at Auth0, as he leads attendees through various real-world scenarios where extensibility and the ability to inject last-mile customization were essential for solving hard identity challenges