Dealing with identity – authoritative, verified, or just plain account-oriented – at consumer/citizen scale is not easy. Delivering an improved user experience at scale, while still ensuring appropriate security and privacy safeguards, is a major challenge. Our panel of experts shares their experiences, and discusses their aspirations for the future. ( Jeremy Grant, Johannes Jaskolski, Mark Ryland, Charles Walton, Vision & Strategy, CIAM, User Experience)