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The Journey of GM to Modern ID for Customers
This session will highlight key architecture how General Motors decided on leveraging a Customer IAM platform as the core element in building a common set user experiences across all of its customer touch-points, including web, mobile and in-vehicle
27:58
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Scoping Customer Identity and Access in Financial Services
Customer Identity and Access Management means different things to different people. It rarely comes as a greenfield opportunity in established financial services firms. A successful strategy thus needs to manage expectations (and politics).
25:15
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Vectors of Identity - A Model for Better User Experience
This talk will define a set of identity “vectors” that can be used to provide better user experiences across the full life-cycle of user identity and service interactions.
23:25
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The Future of Customer Authentication: Will Your Customers Pay the Price for the Mounting Threats?
In this session, we will explore trends in the customer authentication threat landscape and their impacts. We will talk about how customers feel about the perceived increase in security hurdles.
18:06
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Designing Customer Account Recovery in a 2FA World
Get an understanding the trade-offs of mechanisms for 2FA recovery (like government ID verification, forced waiting periods, security questions) and debating the value of recovery tokens.
20:48
